We encourage any client, creditor or stakeholder to contact us if you have any concerns, comments or complaints about our handling of a matter.
Where a complaint has been received and the Partner(s) concerned have been unable to resolve the complaint, we will appoint a Complaints Officer to conduct an internal investigation into the matter.
Complaints need not be made in writing and the complainant may remain anonymous.
We treat every complaint seriously and undertake to provide a detailed response to formal complaints within five business days.
If you are still not satisfied, we encourage you to contact ARITA, our professional association of which our Partners are members. Alternately, complaints can be directed to the Government regulators, ASIC (for corporate insolvency matters) and AFSA (for personal insolvency matters). Links to these organisations are provided below.